+44( 0 )1933 356 221 | Ravensden Online

Privacy Notice

 

Please read this Privacy Notice. It relates to how Ravensden (”us” / “we” / “our”) hold and process your information (data) and your rights in relation to that data.

Ravensden is the trading name of Ravensden plc. We are registered with the Information Commissioners Office. Our registration number is Z580110X. We are a public limited company. Our company registration number is 012006928 and our registered office is at Bedford Road, Rushden, NN10 0SQ. The person responsible for data protection at Ravensden is Michael Papé (“Data Compliance Manager”) who can be contacted by email at office@ravensden.co.uk or in writing to our registered office address above.

Our website is www.ravensden.co.uk (“website”)

We are a "data controller". This means that we are responsible for deciding how we hold and use data about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. We have a duty to keep your data secure and maintain your confidentiality and we will do so.

However, in some instances we act as a data processor of data on behalf of others.

 

The data that we process

 

The data we process depends upon our relationship with you, why we obtained the data, and for what purpose.

 

1.  Our customers

We obtain and hold data obtained from our customers. This data includes details of the client business name, contact names and details (such as email addresses and direct and mobile telephone numbers), and addresses. We also obtain details of customers’ bank accounts and payment information and details of products that we have supplied and the charges for those products.

We obtain this data for the purpose of either providing quotations for the supply of our products or for the purpose of supplying products to fulfil a contract.

This data is processed by us on the lawful basis that it is necessary for us to do so to perform our contract with the customer or in anticipation that we will enter into a contract with the contract.

 

2.  Our suppliers

We obtain and hold data obtained from our suppliers. This data includes details of the supplier business name, contact names and details (such as email addresses and direct and mobile telephone numbers), and addresses. We also obtain details of suppliers’ bank accounts and payment information and details of products and / or services that we have received from suppliers and the payments that we have made for the same.

We obtain this data for the purpose of either receiving quotations for the supply of products and / or services or for the purpose of fulfilling a contract with the supplier.

This data is processed by us on the lawful basis that it is necessary for us to do so to perform our contract with the supplier or in anticipation that we will enter into a contract with the supplier.

 

3.  Third parties

In the case of other companies, businesses, organisations or associations with whom we have a professional relationship or potentially common interest, we process the contact details including names of individuals, company / business name, email address/es, contact telephone numbers, and postal address.

The purpose we hold this data is for the professional relationship or in common interest with the third party. We consider that it is necessary for us to process this data on the lawful basis that it is in the legitimate interests of our business to enhance and preserve those relationships and also the legitimate interests of the third party. The data we hold is not significant and would likely be data that those third parties would expect us to retain.

 

4.  Visitors to our website

When you visit or use the website, we process information by way of the use of analytics to collect information about you by way of cookies. For more information about the cookies we use and how long the data taken will be retained for by us please see our Cookie Policy

We believe it is necessary for these cookies to use your data on the lawful basis that it is in the legitimate interests of our business for the purpose that we need to use these cookies to monitor use of our website, track the use of our website, to keep our website updated and relevant, to develop our business, to process the details of enquiries made or orders placed on our website, to inform our marketing strategy and to improve and develop website performance. It is also necessary for us to use these cookies to enhance and assist a visitor’s experience when using our website.

We will only use the cookies for these purposes.

 

Retention of data

 

1.  Our customers

We may retain our customers’ data indefinitely, except that:

(A)        We will delete and destroy any bank or payment details once payment has been processed;

(B)        We regularly review the data that we hold, at least annually, and if we hold data about a customer with whom we have not had any dealings for over [two years] then we will destroy the data (except that we will retain basic contact details for reference and paragraph 3 below relating to third parties will apply).

 

2.  Our suppliers

We may retain our suppliers’ data indefinitely, except that we regularly review the data that we hold, at least annually, and if we hold data about a supplier with whom we have not had any dealings for over [two years] then we will destroy the data (except that we will retain basic contact details for reference and paragraph 3 below relating to third parties will apply).

 

3.  Third Parties

We retain the information indefinitely. This is because it is in the interests of our business to retain a database of these third parties and in doing so we do not believe that this will not affect the rights and freedoms of the individuals concerned.

 

4.  Visitors to our website

 Please see our Cookie Policy for details of how long we will retain the data taken by the analytics on our website.

 

Data sharing

 

We may share the data that we process with any of our holding companies or subsidiary companies.

The data taken by cookies will also be shared with our website provider / host [Intellisell Limited]. Our relationship with them is that they are a data processor upon our behalf and we have a written agreement in place with them which regulates this processing and which ensures that your data is kept secure.

We may also share data with our legal advisers and accountants where we deem it necessary to do so. In the event that we consider selling our company then we may share data with the prospective buyers although if we do so then either the data will be encrypted or redacted so as not to reveal personal data or we will enter into confidentiality agreements with the third party to ensure that data remains confidential.

Your data will not otherwise be shared with any other third party without your consent.

 

Processing data outside the EEA

 

Your data will not be held or processed outside the EEA.

 

Automated processing

 

We do not deal with the automated processing of data.

 

Your rights

 

(1)         We are obliged to ensure that the data we hold about you is correct. You have the right to ask for the data to be rectified if it is not and we will then take appropriate action to do so.

(2)        You have the right to seek to restrict the processing of your data in some circumstances.

(3)        Where we rely on legitimate interests as the lawful basis for processing, you may ask for the data to be erased and if there is no overriding legitimate interest for us to continue the processing then we will do so.

(4)        You can also object to the processing of your data where we rely on legitimate interests as the basis for processing.

(5)       You have the right to seek confirmation of the fact that we are processing your data, to ask what that data comprises, and also to ask for copies of your data.

 

How to exercise your rights

 

If you would like to exercise any of your rights, please email office@ravensden.co.uk  or write to Michael Papé at the registered address given at the top of this Notice. We will then consider your request and action the same as necessary although in some circumstances we may have a legitimate reason for not being able to action your request. If this should be the case then we will notify you of the reason why.

 

If you have cause for complaint

 

If you have any cause for complaint, or do not believe that we are processing your data fairly or in line with our obligations as a data controller, then we would ask that you contact us in the first instance with your concerns although you are not obliged to do so and you may contact the Information Commissioner’s Office whose details can be found at www.ico.org.uk

 

Review and changes

 

We regularly review our data protection obligations. In the event that we determine any change is required then this privacy notice will be updated.

 

 

Cookie Policy

 

Our website www.ravensden.co.uk uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, to recall your preferences when you return to our website, [to monitor and process orders] and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

  

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below. We consider that the collection and use of these cookies is necessary on the lawful basis for the legitimate interests of our business and in your legitimate interests. Please refer to our Privacy Notice for further information about the lawful basis for our use of Cookies under the General Data Protection Regulation and Data Protection Act 2018. 

   

Cookie Purpose and when it expires

_utma  This Google Analytics cookie which keeps track of the number of times a visitor has been to the site, when their first visit was and when their last visit occurred.. We retain this data for two years.

_utmb  This Google Analytics cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor enters the site.

We retain this data for 30 minutes.

_utmc  This Google Analytics cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor leaves the site. It stays for 30 minutes for another page view to happen, and if it doesn’t, it expires.      We retain this data until the end of the browsing session.

_utmt   This Google Analytics cookie is used to throttle the request rate for the service, limiting the collection of data on high traffic sites.        We retain this data for 10 minutes.

_utmv  This Google Analytics cookies classifies each visitor to the site. This assists with segmentation and data experimentation          We retain this data indefinitely.

_utmz  This Google Analytics cookie keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from. We use this data until the end of the session.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or some parts of our website or use all of the facilities on our website.